Trip Planner AI - Terms & Conditions

Welcome to the website https://tripplanner.ai/ (the “Website”) run by Layla AI GmbH, a limited liability company with its registered office at Belziger Straße 69-71, 10823 Berlin, Germany, registered in the Commercial Register of the Local Court (Amtsgericht) of Charlottenburg under HRB 247135 B and represented by its Managing Director Saad Saeed, which operates the Trip Planner AI service (“Trip Planner AI”). The purpose of this Website is to help its users explore travel destinations and gather inspiration for their trips (hereinafter, the "Users").

These terms and conditions apply exclusively to the relationship between Trip Planner AI and its Users.

BY SIGNING IN WITH A GOOGLE ACCOUNT AND USING THE SERVICE (AS DEFINED BELOW), USERS AGREE TO HAVE READ AND UNDERSTOOD THE TERMS SET FORTH IN THESE TERMS OF USE, INCLUDING THE TERMS OF THE PRIVACY POLICY AS MAY BE AMENDED FROM TIME TO TIME (COLLECTIVELY, THE “TERMS”), AND USERS AGREE TO BE BOUND BY THEM AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING THE USE OF THIS WEBSITE AND/OR SERVICE. THESE TERMS APPLY TO USERS’ ACTIVITY AND DEFINE USERS’ RIGHTS AND OBLIGATIONS UNDER CONTRACT. IF USERS DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THIS WEBSITE AND/OR ANY OF THE SERVICES PROVIDED BY TRIP PLANNER AI.

Trip Planner AI shall never be understood as a tour operator, a travel agency or a touristic service provider, and is not a party to any travel contract concluded by the User. Trip Planner AI only provides referral links to Layla and to third-party booking partners, and is not subject to the application of any organized travel contracts or travel agency contracts. Users shall refrain from all acts/ communications that state otherwise, or could give such impression, towards both Users and third parties. The Services are not aimed at nor directed to underage children.

1. THE SERVICES

1.1. Trip Planner AI offers a Website through which Users can explore travel destinations, gather inspiration and visualise possibilities for their trips, free of charge (the "Services"). Trip Planner AI helps Users research and compare options for a destination chosen by the User, tailored to the User's needs. When a User is ready to plan a trip in detail or to make bookings, Trip Planner AI connects the User to Layla AI GmbH’s travel assistant available at layla.ai (“Layla”) and to third-party booking partners. The detailed AI trip planning and any bookings are carried out on Layla or on those third-party platforms, and are subject to their respective terms. To help Users explore, Trip Planner AI may surface information about:

1.2 Complementary Services

1.2.1. Community Trips

Users can browse trips shared by other Users in the Community Trips section for inspiration and may “like” such trips. A User may also decide to make their own trip public so that other Users can view it for inspiration. By choosing to make a trip public, the User’s trip will be shared with other Users in the Community Trips section. The User warrants that they are authorised to share any content included in a trip they make public.

1.3. The User understands and accepts that the User is responsible for all the decisions they make regarding their trip, since it is defined according to the User's needs. The User shall be the one who decides which Activities, Accommodations and Meals to explore and book and shall have no claims against Trip Planner AI in this regard.

2. ACCESS AND REGISTRATION

In order to be a Trip Planner AI User and use the Services, it is essential that Users complete the following steps:

2.2. Users warrant that all the information regarding their identity and capacity provided to Trip Planner AI is true, accurate and complete. In addition, Users undertake to keep their details updated.

2.3. If a User provides any false, inaccurate or incomplete information or documentation, or if Trip Planner AI considers that there are well founded reasons to doubt the truthfulness, accuracy or integrity of such information, Trip Planner AI may deny the User’s current or future access to, and use of, the Website or any of its contents and/or Services.

2.4. The User will be able to create an account in Trip Planner AI by signing in with their Google account (the “Account”).

2.5. Users undertake not to disclose the details of their Account or allow access thereto to third parties. Users shall be solely responsible for any use of such details that may be made by third parties, including for statements made on the Website or any other action carried out under their Account. Users must immediately inform Trip Planner AI, by sending an email to help@layla.ai, if their Account is stolen, disclosed or lost.

3. BOOKINGS THROUGH LAYLA AND THIRD PARTIES

3.1. The User understands and accepts that in order to make reservations for Activities, Hotels and/or Restaurants, the User shall do it through Layla or other third-party websites and platforms. Notwithstanding the aforementioned, the User understands and accepts that if the User is referred to Layla or to third party websites and/or platforms, the legal relationship will be established with such third parties and the User will have no claim against Trip Planner AI.

3.2. In this sense, the User understands and accepts that any reservations, cancellations or modifications of its Activities, Hotels and/or Meals shall be carried out through such third parties. Trip Planner AI is not responsible for the reservation or cancellation of said Activities, Hotels or Meals, since it is not part of its Services.

4. WARRANTIES AND LIMITATION OF LIABILITIES

4.1. Trip Planner AI only provides Users with a Website in order to offer the Services, together with referral links to Layla and third-party booking partners, in order to assist with the exploration and organization of the User's travels.

4.2. The User knows and accepts that when carrying out operations with Trip Planner AI, the User does so at his/her/its own risk. To the extent permissible by applicable law, Trip Planner AI limits its liability in connection with the Services. In particular, these limitations cover indirect damages, loss of profits, and damages arising from third-party integrations or services. Nothing in these Terms excludes or limits Trip Planner AI’s liability where such exclusion or limitation is not permitted by applicable law, including liability for intent or gross negligence or for injury to life, body or health.

4.3. Users acknowledge that Trip Planner AI itself does not offer any guide, tour or touristic services. That means only the User, and not Trip Planner AI in any way, is responsible for preparing their Trip, providing the necessary information about it and holding their Trip properly.

The role of Trip Planner AI is limited to displaying the information about the User’s trips on the Website and facilitating the User to organize a trip. Trip Planner AI will have no liability with respect to the execution of the booked tours, hotels or restaurants nor with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any User or for any personal injuries, death, property damage, or other damages or expenses resulting from the interactions the User will have with any third party. Trip Planner AI will have no liability in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond its direct control.

4.4. In the unlikely event that Trip Planner AI is found liable for any loss or damage that arises out of or is in any way connected with the use of the Website or its Services, Trip Planner AI’s liability shall be limited to the extent permissible by applicable law.

5. USERS OBLIGATIONS

5.1. Users are fully responsible for the proper use of, and access to the Website and their account in accordance with the current legislation, national or international, of the country from which they are using the Website, as well as with the principles of good faith, morals, generally accepted customs and public order. Specifically, they undertake to diligently comply with these Users Terms and Conditions.

5.2. Users shall refrain from using their account and other Website contents for illegal purposes or with illegal results that harm third-party rights and interests, or that may in any way damage, disable, affect or impair the Website and its contents and Services. In addition, they are prohibited from hindering other Users’ normal use or enjoyment of the Website.

5.3. Any persons who breach the above obligations shall be liable for any loss or damage caused by them. Trip Planner AI will accept no liability for any consequences, loss or damage that may arise from such illegal use or access by third parties.

5.4. In general, Users undertake, for example but without limitation:

5.5. Any User may report another User if they believe that the latter is in breach of these Users Terms and Conditions. Similarly, any User may inform Trip Planner AI of any abuse or infringement of these terms by sending an email to Trip Planner AI at help@layla.ai. Trip Planner AI will check such reports as soon as possible and will take any steps that it may deem appropriate, reserving the right to remove and/or suspend any User from the Website for breach of these Users Terms and Conditions. Furthermore, Trip Planner AI reserves the right to remove and/or suspend any message with illegal or offensive content without the need for a prior warning or subsequent notification.

6. INDEMNIFICATION

6.1. To the extent allowed under applicable law, the User agrees to defend, indemnify and hold Trip Planner AI harmless from and against any claims, lawsuits, investigations, penalties, damages, losses or expenses arising out of or relating to any of the following:

  1. Any breach or alleged breach by the User of the present Users Terms and Conditions, or the representations and warranties made in these Users Terms and Conditions or otherwise agreed between the parties;
  2. Any violation or alleged violation of applicable legal requirements by the User;
  3. Any claim by a User or a third party arising out of or relating to the preparation and the holding of the Activities, Hotels or Meals, including but not limited to, any claims for personal injury, death, property damages or other damages or expenses resulting from the interactions the User will have with third parties;
  4. Any claim by a User or a third party arising out of or related to the information provided by the User to Trip Planner AI and displayed on the Website, inter alia if this information contains errors or shall be incomplete, inadequate or misleading (unless and only if it is due to the fault of Trip Planner AI in publishing the provided information);
  5. Any claim by a User or a third party in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond the direct control of Trip Planner AI;
  6. Any claim arising out of User's misuse of User data, or any violation of an applicable data privacy law.

7. INTELLECTUAL PROPERTY

7.1. All Intellectual Property Rights from, in and to the Website and/or the Service and the content on the Website, including, but not limited to, inventions, patents and patent applications, trademarks, trade names, copyrightable materials, graphics, text, designs, specifications, methods, procedures, algorithms, data, technical data, interactive features, system scripts, graphics, photos, sounds, music, videos, (source and object code), files, interface and trade secrets and the like, whether or not registered and Trip Planner AI trademarks, service marks and logos contained therein (collectively “Intellectual Property”), are solely owned by or licensed to Trip Planner AI, and subject to copyright and other Intellectual Property rights under applicable law. Except as provided herein, User is not granted, either expressly or by implication any license or right to use any of the Intellectual Property without the prior express written permission of Trip Planner AI.

7.2. Authorizing a User to access the Website does not imply the waiver, transfer, licensing or full or partial assignment by Trip Planner AI of any intellectual property rights. Deleting, bypassing or in any way tampering with the contents of the Trip Planner AI Website are all prohibited. In addition, modifying, copying, reusing, exploiting, reproducing, publicizing, making second or subsequent publications of, uploading files, sending by post, transmitting, using, processing or distributing in any way all or some of the contents included in the Trip Planner AI Website for public or commercial purposes are also prohibited, save with Trip Planner AI’s express written authorization or, where applicable, that of the owner of the rights concerned.

7.3. Any User who shares any content of any kind through the Website asserts that they have the necessary rights to do so, releasing Trip Planner AI from any liability regarding the content and lawfulness of the information supplied. By providing content through the Website, Users assign to Trip Planner AI, free of charge and to the maximum extent permitted by the current legislation, the exploitation rights on the intellectual or industrial property arising from such content.

7.4. The User shall not use the Trip Planner AI trademarks, service marks or logos for any purpose without the prior written authorization of Trip Planner AI. The User shall refrain from using and/or requesting the registration of trademarks similar or identical to Trip Planner AI's trademarks, anywhere in the world, without authorization from Trip Planner AI.

8. DATA PROTECTION

8.1. Trip Planner AI respects Users’ privacy and is committed to protecting the personal information that the User shares with it. Trip Planner AI believes the User has the right to know its practices regarding the information Trip Planner AI may collect when the User uses the Service. Trip Planner AI’s policy and practices and the type of information collected, are described in the Privacy Policy.

8.2. Except in cases where the communication of personal data to a third party company is required to achieve the above mentioned purposes, Trip Planner AI shall refrain from divulging, selling, leasing or exchanging the personal data to any company or entity other than a company or entity affiliated to Trip Planner AI, without the prior explicit approval of the User.

9. FORBIDDEN ACTIVITIES

9.1. Users may not:

  1. Copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile, or disassemble any portion of the Website and/or the Service in any way;
  2. Interfere with or disrupt the operation of the Website and/or the Service, or the servers or networks that host the Website and/or the Service or make the Website and/or the Service available, or disobey any laws or regulations or requirements, procedures, policies, or regulations of such servers and/or networks;
  3. Interfere with or violate any other Users’ right to privacy or other rights, or harvest or collect data and information about other Users without their express consent, whether manually or with the use of any robot, spider, crawler, site search or retrieval application, or other manual or automatic device or process to retrieve, index and/or data-mine information;
  4. Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including other Users, or include such unlawful, hateful, obscene, indecent, or otherwise illegal content in the ads, banners and/or content posted, transferred or uploaded by Users on or through the Website and/or the Service.

10. MODIFYING THE TERMS AND CONDITIONS

10.1. Trip Planner AI reserves the right, at its discretion, to change these Terms and Conditions from time to time to reflect changes in its business, the Website or services, or applicable laws. For that purpose, Trip Planner AI will provide Users with thirty (30) days prior notice by notice on its Website. Trip Planner AI also may notify Users of the change by using contact information, email or other means. The revised Terms and Conditions will be effective as of the published effective date. If Users use the Website or services after any changes, Users agree to be bound by such modifications or revisions. Nothing in these Terms and Conditions shall be deemed to confer any third-party rights or benefits. Users agree that Trip Planner AI shall not be liable to them or to any third party for any modification, suspension, or discontinuance of its Website and/or service.

10.2. Trip Planner AI is constantly changing and improving the Services. Trip Planner AI may add or remove functionalities or features which may suspend or stop a Service altogether.

10.3. Users can stop using the Services at any time. Trip Planner AI may also stop providing Services to Users, or add or create new limits to their Services at any time.

10.4. Trip Planner AI believes that Users own their data and preserving their access to such data is important. If Trip Planner AI discontinues a Service, where reasonably possible, Trip Planner AI will give Users reasonable advance notice and a chance to get information out of that Service.

11. EXTERNAL WEBSITES

11.1. The Website may contain links to third-party applications or websites ("External Websites"). These links are provided only as a convenience to Users and not as an endorsement by Trip Planner AI of the content on such External Websites. When Users access an External Website, Trip Planner AI has no control over its content, applications, or services. Trip Planner AI does not make any representations regarding the accuracy, quality, or accessibility of any External Website or its content or materials. Trip Planner AI disclaims all liability for any errors, omissions, violation of third-party rights or illegal conduct arising from such External Websites.

11.2. User thereby acknowledges that Trip Planner AI has no control over such External Websites, and User further acknowledges and agrees that Trip Planner AI is not responsible for the availability of External Websites, and does not endorse and is not responsible or liable for any services, content, advertisements, products, or materials on or available from External Websites. User further acknowledges and agrees that Trip Planner AI shall not be responsible or liable, directly or indirectly, for any damage or loss whatsoever caused, or alleged to be caused, by or in connection with use of or reliance on any services, content, products or other materials available on or through any External Websites. Most External Websites provide legal documents, including terms of use and privacy policy, governing the use of such sites. It is always recommended to read such documents carefully. In any case, Trip Planner AI reserves the right to stop using any link at any time, at its own discretion.

12. CLAIMS AND QUESTIONS

12.1. At any time, Users will have the possibility to ask the Trip Planner AI team for help by using the following email address: help@layla.ai.

13. FINAL PROVISIONS

13.1. The invalidity or illegality of a provision of the present Users Terms and Conditions shall not affect the other provisions of the present Users Terms and Conditions. Trip Planner AI and the User will agree on a provision with the same purpose, on the condition that the spirit and purpose of the present Users Terms and Conditions is affected as little as possible. Provisions of the present Users Terms and Conditions are severable, so that the remainder of the provisions are unaffected.

13.2. The present Users Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Disputes between the parties, which could not be resolved amicably, will be adjudicated exclusively by the competent courts of Berlin, Germany, to the extent permitted by applicable law. The mandatory consumer protection provisions of the country in which a User has their habitual residence remain unaffected.

Date of these Users Terms and Conditions: 30/06/2026

Go back to homepage